The success of a company is defined or measured by many factors. One of the relevant factors is the communication of the employees—how well employees communicate with each other and with their seniors, effectively communicating and openly putting their thoughts forward.
When it comes to communication training, most programs focus on traditional skills like public speaking, writing, and active listening. But what if we reimagined communication training entirely? Beyond the basics, there are unique and unexplored dimensions of communication that can transform how employees interact, innovate, and collaborate in today’s dynamic workplaces.
Let’s explore some highly impactful approaches to communication training for employees with Comm Skills Group.
When organizations invest in communication training for employees, the focus often rests on active listening, clear articulation, and empathy. These are, without a doubt, essential elements of effective communication. But there’s an overlooked dimension that could revolutionise how teams interact: micro-behaviors in communication.
Micro-behaviors are the subtle, often unconscious actions we exhibit during conversations—such as tone shifts, fleeting facial expressions, and slight gestures. While these details might seem insignificant, they profoundly impact how messages are received and relationships are built.
Why Micro-Behaviors Matter in Communication
The Unspoken Language:
Studies suggest that over 70% of communication is non-verbal. Micro-behaviors, such as maintaining eye contact or nodding in agreement, can signal engagement and respect, creating a positive conversational environment.
Building Trust Without Words:
Consistent micro-behaviors—like a warm tone or an open posture—reinforce trustworthiness. In contrast, contradictory signals (e.g., saying “I agree” while frowning) can breed confusion or mistrust.
A Competitive Advantage:
While most organisations focus on broad communication skills, attention to micro-behaviors equips employees with a nuanced edge. It can improve client relationships, negotiations, and internal teamwork.
Some Highly Impactful Approaches to Communication Training for Employees:
- The Art of Asking Questions
While many training programs emphasise delivering messages, few focus on drawing out information. Teaching employees the art of asking thoughtful, open-ended questions can:
– Spark deeper conversations.
– Improve problem-solving by understanding the root cause.
– Build trust and rapport through genuine curiosity.
- Micro-Messaging Awareness
Sometimes, unintentionally, our choice of words can convey a biassed or judgmental tone, which is not ideal. Teaching employees to understand these micro-messages—such as tone, pacing, and word choice—can:
– Enhance inclusivity in team interactions.
– Reduce unconscious biases.
– Strengthen leadership presence and influence.
Interactive workshops could include video feedback to help employees identify their own micro-messages.
- Storytelling for Everyday Interactions
Storytelling isn’t just for presentations—it’s a powerful tool for day-to-day communication. Teaching employees how to weave narratives into emails, meetings, and even casual conversations can:
– Make their messages more memorable.
– Help them connect emotionally with colleagues and clients.
– Simplify complex ideas into relatable scenarios.
Storytelling exercises could focus on structuring anecdotes, creating compelling hooks, and aligning stories with organisational values.
- Communication in High-Stress Situations
Most training programs don’t address how to communicate effectively under pressure. Whether it’s delivering bad news, resolving a conflict, or navigating a crisis, communication training for employees can benefit from:
– Techniques to stay calm and composed.
– Strategies for diffusing tense situations.
– Methods to convey empathy and authority simultaneously.
These sample high-stress scenarios can prepare employees to handle real-world challenges with confidence.
- Silence as a Communication Tool
Actions speak louder than words. In a culture that values constant communication, the power of silence is often overlooked. Employees can learn to:
– Use pauses for emphasis during conversations and presentations.
– Avoid overloading colleagues with unnecessary messages.
– Create space for others to contribute in discussions.
Communication training doesn’t have to be one-size-fits-all. By learning and preparing under these approaches, organisations can equip employees with diverse, impactful skills that go beyond the basics.
Are you ready to break the mould and rethink communication training for employees? Start today with CommSkills Group!
