Program Evaluation and Improvement

Effective Evaluation of Training Programs

Organizations invest a lot of time, money and resources into staff training programs.  However, often times, the evaluation of the training program fails to deliver meaningful metrics and actionable insights.  Using Don and James Kirkpatrick’s Four Levels model, the CommSkills Group can assess your existing evaluation program and recommend improvements that will help you determine performance improvement, behavioral change and/or return on investment.  We can help you move beyond Level 1: Reaction to Level 2: Learning, Level 3: Behavior and Level 4: Results.

In a Program Evaluation and Improvement engagement, you will:

• Develop new evaluation techniques
• Create an evaluation strategy that ties learning objectives to outcomes and assessment tools
• Move beyond participant satisfaction to knowledge attainment and skill development
• Learn how to apply the Kirkpatrick Four Level model to your existing training program(s)

Engagement Options

– Per training program
– Monthly retainer